Tractor Supply Company Temporary Customer Solutions Team Member in Brentwood, Tennessee

Overview

This position is responsible for providing excellent customer service and sales support for stores, in-store customers, and online customers resolving all customer service issues to satisfactory resolution. This includes addressing questions related to store policy/procedure/operation, online order status, merchandise features & use, and uncovering customer needs to facilitate online customer upsell. The team member engages every Tractor Supply Company customer via phone, email, website, mail, social media, or other communication venues.

Responsibilities

  • Answer, log, and resolve all customer comments, inquiries, and concerns.

  • Complete online sales, upsell, and resolve all online order issues/inquiries with customers calling into the Solutions Center.

  • Follows through with any research or additional contact to ensure customer complaint or query is resolved.

  • Partners with the Store or District Manager to ensure resolution to customer comments as needed.

  • Provides product information and project information for how-to customers, which could include recommending products to purchase and/or their effective use.

  • Professionally represents Tractor Supply Company and the Brand in each and every customer engagement.

Qualifications

Education and Experience:

High school education or equivalent. A college degree is helpful. Any suitable combination of education and experience will be considered; store operations, retail, and customer service experience preferred.

Essential Skills:

  • Must possess basic computer skills.

  • Must possess strong communication (verbal, listening, and written) and interpersonal skills.

  • Must haveknowledgeof customer service standards and procedures.

  • Must have the ability to work as a part of an operations team focused on servicing our customers and improving the efficiency of all operations functions as well as ability to work independently.

  • Must have ability to handle conflict positively.

  • Must demonstrate strong problem solving and multi-tasking skills and work in a fast paced environment.

  • Must have ability to work some nights and weekends.

  • Experience in Microsoft Word, Microsoft Excel, and call logging systems is helpful.

  • Experience in a customer service-focused call center helpful

Tractor Supply HR Support Center: (p) 844-872-4357 (e-mail) HRPaperwork@TractorSupply.com

Requisition ID 2018-5136

Requisition Post Information* : Post End Date Full-Time/Part-Time